Outlined below are the steps to restore a previously backed up email PST file back into outlook.

Go to “File”

Then select “open and Export”. For Outlook 2007 and below, go to next step

Select “Import/Export” for Outlook 2007 and below, look for “Import and Export”

Select “Import from another program or file” then select next

Select “Outlook Data File (.pst)” then press next

Browse to the location of you backup file using the “browse” button. Once done, press “Next”. The options don’t need to be changed unless you are carrying out a second or subsequent backup and overwriting the original backup file.

  • Replace duplicates with items exported will overwrite existing data with the data being exported
  • Allow duplicate items to be created will not overwrite any data and duplicate information will be added to the backup file
  • Do not export duplicate items will keep existing data and will not copy duplicate data onto the backup file

Select the folder you wish to restore. If you want to restore all outlook items including your calendar and contacts, select the top most entry (usually your email address or “personal folder”). Please ensure you have “Include sub folders” ticked. From the drop down box, select the account you want the emails to be restored to if you have more than one account. Then press “Finish”

Depending on your selection and backup size, this process can take some time.

once the restore is completed, you will be able to start using outlook again

For assistance or to book a service call, contact us on 02 8004 0414.


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